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Is Flagstar Bank Robbing Their Customers?
Filed Under (Opinion) by
Brian Hawkins on 18-10-2008
Ok, here I go again on another rampage. This time it’s my bank. What I thought was a simple mistake turned out to be bank policy that seems to be akin to a scam. At the very least it’s taking advantage of bank customers. Here’s what happened…
I ran my personal account down to $38.18. I know, I shouldn’t let it go that low but I try to only keep what I need for the bills in that account and I would get another automatic deposit of almost $900 in the morning. I also knew I would have an automatic monthly payment coming out the same day as the deposit.
Friday morning, before the bank opened, I logged in and noticed they debited the account the $47 before they added the deposit which caused a $33 non-sufficient fund fee. “No problem“, I thought, “that’s just the computer and when I call about it later they’ll fix it“. Of course that’s not what happened. Now if they had told me that’s just the order they came in and they couldn’t fix it I wouldn’t be writing this post. I wouldn’t have been happy but I would have accepted it and made sure it didn’t happen again by transferring more into that account. But what I was told was unbelievable and upset me to no end…
Can you believe that? That’s what the customer service rep told me. No matter what order the transactions come in it is bank policy to make the automatic debits before adding the automatic deposits. Kind of convenient isn’t it? I wonder how much profit Flagstar Bank makes by robbing their customers with this unfair policy. This should be illegal…
I have to say I like all of bank employees at my Flagstar branch. They are some of the most polite and professional people I have ever dealt with. I have actually been greeted at the door with a smile and offer for donuts and coffee. It’s that type of atmosphere. I have a feeling that the bank rep that told me of the policy wasn’t supposed to let that slip so I’m not going to mention any names.
In light of all the recent negative news about bank abuse and their inability to run a business without irresponsible management (see Fire Those Bastards) you would think they had enough sense to clean up a little. Does Flagstar bank think they are too big to be bothered with fair banking policy? What do they care if a few customers leave from the theft disguised as fees, they know most will just silently pay. Shame on Flagstar Bank. I think it’s time for Mark T. Hammond (Flagstar Bancorp, Inc. CEO) to start working for the customers that earned him that 2.8 Million dollars in compensation [source: Forbes.com] and stop allowing his bank to rip those customers off!
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